Return & Refund Policy – Color Cosmetics Nepal

Last Updated: January 2026

At Color Cosmetics Nepal, customer satisfaction is our priority. We carefully inspect all products before dispatch. However, if you receive a damaged or incorrect item, we are here to help.

This Return & Refund Policy explains the conditions under which returns, exchanges, or refunds are accepted on www.colorcosmeticsnepal.com.

1. Return Eligibility

You may request a return or exchange only if:

  • You received a wrong product

  • The product is damaged, defective, or leaking at the time of delivery

  • The item is unused, unopened, and in its original packaging

  • The return request is made within 7 days of delivery

2. Items Not Eligible for Return

For hygiene and safety reasons, we do not accept returns for:

  • Opened, used, or tested cosmetic products

  • Products damaged due to customer handling

  • Free gifts, samples, or promotional items

  • Items without original packaging or invoice

  • Return requests made after 7 days of delivery

3. How to Request a Return

To request a return or exchange, please contact us through:

Email: [email protected]

Instagram / WhatsApp / Phone: +9779821385532

Please provide:

  • Order number

  • Customer name & contact number

  • Clear photos or videos showing the issue

  • Brief explanation of the problem

Return requests without proof may not be accepted.

4. Approval & Return Process

  • Our team will review your request within 1–2 business days

  • If approved, you must return the product within 5 business days

  • The item must be in its original condition and packaging

5. Refunds & Exchanges

Once the returned item is received and inspected:

  • You may choose replacement, exchange, or refund

  • Refunds are processed within 7–10 business days

Refunds will be issued via:

  • Original payment method

  • Bank transfer / digital wallet (for COD orders)

6. Return Shipping

  • If the return is due to our mistake (wrong or damaged product), return shipping will be covered by Color Cosmetics Nepal

  • If the return is approved for other valid reasons, return shipping costs may be borne by the customer

7. Order Cancellation

  • Orders can only be canceled before dispatch

  • Once dispatched, cancellation requests will not be accepted

8. Policy Updates

Color Cosmetics Nepal reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Changes will be effective once posted on the website.

9. Contact Us

For any questions regarding returns or refunds, contact us at:

Color Cosmetics Nepal

Website: https://www.colorcosmeticsnepal.com

Email: [email protected]

Phone: +9779821385532

Location: Birtamode,Jhapa,Nepal